INSIGHTS approach to validation is based on our unique skills as a customer management source of excellence, the high quality tools and techniques we can bring to the project e.g. benchmarking reports, ongoing data collection from classroom and coaching sessions, training evaluation data and the use of automated tools such as SMS.
The testing/validation is designed to ensure that:-
This validation process consists of a written, web-based, knowledge assessment. This is further supported by practical assessment of the individual marketing effectiveness.
The SUPERVISOR validation process consists of a written, web-based, knowledge assessment. This is further supported by assessment of their working performance, managing their team and facilitating the key objectives of their manager.
The MANAGER validation process consists of a written, web-based, knowledge assessment. This is further supported by assessment of their working performance in supporting and managing staff and facilitating the key objectives of staff.
Agent Training |
Team Leader/Supervisor Training |
Management Training |
Customisation |
Testing |
Career Path |
In-House Training |
Refresher Training |
Train The Trainer |
e-Learning |
Franchising |
Train The Trainer |
Associate Training Programme |
FLAGS Certification |
Personal Certification |
Public Seminars |
In-house Workshops |
Books |
Tools |
Public Speaking |
Call Centre Audits
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Call Centre Awards
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Call Centre Vendor Awards | |||||||
CX Awards |
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