| ACD - |
Automatic Call Distributor |
| ACS - |
Automatic Call Sequencer |
| ACW - |
After Call Work |
| AHT - |
Average Handling Time |
| AHT - |
Average Holding Time on Trunks |
| ANI - |
Automatic Number Identification |
| ARU - |
Audio Response Unit |
| ASA - |
Average Speed of Answer |
| ATA - |
Average Time to Abandonment |
| ATB - |
All Trunks Busy |
| BRI - |
Basic Rate Interface |
| CCR - |
Customer Controlled Routing |
| CCS - |
Centum Call Seconds |
| CD-ROM - |
Compact Disc - Read Only Memory |
| CED - |
Caller Entered Digits |
| CLI - |
Calling Line Identity |
| CO - |
Central Office |
| CPE - |
Customer Premises Equipment |
| CSR - |
Customer Sales or Service Representative |
| DN - |
Dialed Number |
| DNIS - |
Dialed Number Identification Service |
| DRTV - |
Direct Response Television |
| FX - |
Foreign Exchange Line |
| GOS - |
Grade of Service |
| IS - |
Information Systems |
| ISD - |
Integrated Services Digital Network |
| IT - |
Information Technology |
| IVR - |
Interactive Voice Response |
| IXC - |
Inter Exchange Carrier |
| LAN - |
Local Area Network |
| LEC - |
Local Exchange Carrier |
| LED - |
Light Emitting Diode |
| MAC - |
Moves, Adds and Changes |
| MAN - |
Metropolitan Area Network |
| NCC - |
Network Control centre |
| NPA - |
Numbering Plan Area |
| OCR - |
Optical Character Recognition |
| PABX - |
Private Automatic Branch Exchange |
| PBX - |
Private Branch Exchange |
| PRI - |
Primary Rate Interface |
| PSTN - |
Public Switched Telephone Network |
| PUC - |
Public Utility Commission |
| RAN - |
Recorded Announcement Route |
| RFI - |
Request for Information |
| RFP - |
Request for Proposal |
| RSF - |
Rostered Staff Factor |
| TAPI - |
Telephony Applications Programming Interface |
| TCP/IP - |
Transmission Control Protocol/Internet Protocol |
| TSAPI - |
Telephony Services Application Programming Interface |
| TSF - |
Telephone Service Factor |
| TSR - |
Telephone Sales or Service Representative |
| UCD - |
Uniform Call Distributor |
| VRU - |
Voice Response Unit |
| WAN - |
Wide Area Network |
| WATS - |
Wide Area Telecommunications Service |
| WWW - |
World Wide Web |
#insightsme