ACD - |
Automatic Call Distributor |
ACS - |
Automatic Call Sequencer |
ACW - |
After Call Work |
AHT - |
Average Handling Time |
AHT - |
Average Holding Time on Trunks |
ANI - |
Automatic Number Identification |
ARU - |
Audio Response Unit |
ASA - |
Average Speed of Answer |
ATA - |
Average Time to Abandonment |
ATB - |
All Trunks Busy |
BRI - |
Basic Rate Interface |
CCR - |
Customer Controlled Routing |
CCS - |
Centum Call Seconds |
CD-ROM - |
Compact Disc - Read Only Memory |
CED - |
Caller Entered Digits |
CLI - |
Calling Line Identity |
CO - |
Central Office |
CPE - |
Customer Premises Equipment |
CSR - |
Customer Sales or Service Representative |
DN - |
Dialed Number |
DNIS - |
Dialed Number Identification Service |
DRTV - |
Direct Response Television |
FX - |
Foreign Exchange Line |
GOS - |
Grade of Service |
IS - |
Information Systems |
ISD - |
Integrated Services Digital Network |
IT - |
Information Technology |
IVR - |
Interactive Voice Response |
IXC - |
Inter Exchange Carrier |
LAN - |
Local Area Network |
LEC - |
Local Exchange Carrier |
LED - |
Light Emitting Diode |
MAC - |
Moves, Adds and Changes |
MAN - |
Metropolitan Area Network |
NCC - |
Network Control centre |
NPA - |
Numbering Plan Area |
OCR - |
Optical Character Recognition |
PABX - |
Private Automatic Branch Exchange |
PBX - |
Private Branch Exchange |
PRI - |
Primary Rate Interface |
PSTN - |
Public Switched Telephone Network |
PUC - |
Public Utility Commission |
RAN - |
Recorded Announcement Route |
RFI - |
Request for Information |
RFP - |
Request for Proposal |
RSF - |
Rostered Staff Factor |
TAPI - |
Telephony Applications Programming Interface |
TCP/IP - |
Transmission Control Protocol/Internet Protocol |
TSAPI - |
Telephony Services Application Programming Interface |
TSF - |
Telephone Service Factor |
TSR - |
Telephone Sales or Service Representative |
UCD - |
Uniform Call Distributor |
VRU - |
Voice Response Unit |
WAN - |
Wide Area Network |
WATS - |
Wide Area Telecommunications Service |
WWW - |
World Wide Web |