A 3 day program for someone responsible for conducting or overseeing a survey research program, whether the focus is customer satisfaction, employee satisfaction, training program evaluation, customer product needs, or another area where survey research is appropriate.
Presented by Dr. Frederick Van Bennekom
Oct 26-28, 2021 - Dubai, UAE
|Day 1 & 2 - Survey Design Workshop
- Oct 26-27, 2021 - Dubai, UAE (2 Days)
|Day 3 - Data Analysis Workshop
- Oct 28, 2021 - Dubai, UAE (1 Day)
|3 Days Attendance
- Oct 26-28, 2021 - Dubai, UAE
Or, do you want to do a much better job of
establishing a feedback management program that
leverages all that needs to be heard from
customers, your employees and other stakeholders?
Then You Need This Course!
Dr. Frederick Van Bennekom developed the curriculum for this course, and he has delivered this survey workshop to classes for more than a decade. Dr. Fred has extensive experience in conducting survey programs for clients, and he has a decade of grounded experience in Digital Equipment Corporation's customer service organization. He developed operational reporting systems for first- and second-level field management as well as metrics packages for senior field service management.
Fred authored Customer Surveying: A Guidebook for Service Managers, and he has two decades of instructional experience as a professor at several Boston-area business schools teaching operations management. Fred currently teaches in the Executive MBA program at Northeastern University, Harvard University's Certificate in Management Program, and at Babson College. Read a more complete biography of Dr. Fred Van Bennekom.
I learned a great deal that I will use immediately upon returning to work. Fred is a wonderful teacher and kept the group interested for the full duration of the course. I highly recommend the workshop to any professionals doing surveys.
-- Julie Mills, Ky. Farm Bureau Insurance
Everything was great! This was without a doubt the best workshop I have ever taken... I can't wait to go back and try the new formulas I have learned. I loved learning about how to formulate questions & surveys. This workshop was incredibly valuable! Thank you.
-- Lisa Caponiti, Wash. DC attendee
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