The Middle East World of Contact Centre Outsourcing has seen a limited number of options to date. These have been to outsource to a local in-country provider or to "off-shore" to other countries such as Egypt, Jordan and India. The latter come with variable costs and results that include often dubious quality, telecom provider opacity and a general sense that exporting such jobs is somehow "unpatriotic".
Silah from Bahrain has grown its customer base over the years and expanded in both Bahrain and Kuwait. Most recently, and with the help of the Bahrain government, it has expanded its portfolio to offer "near-shoring" options to other GCC countries and already counts a major Qatari airline as one of its clients. With quality at its core, a highly, motivated and bilingual "Khaleeji" workforce and an expanding range of services that includes telesales, social media and other BPO options, the near-shoring option to Bahrain is now a distinct, low telecoms costs reality.