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Survey Design & Data Analysis Workshops
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Train The Call Centre Trainer Certification
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INSIGHTS is the region's only provider of Train The Call Centre Trainer courses. Starting with a foundation course, these programes, take capable trainers up to levels that INSIGHTS trainers themselves have to rise to. These courses and methodologies have been built from many years of experience by the staff of INSIGHTS and their access to the resources of their many world-class partners. INSIGHTS are themselves accredited providers and partners of the world's leading contact centre qualification programmes such as CIAC, and ICMI; this combined set of capabilities is unmatched in the Middle East.
As an example the key learning points of our foundation course are:-
| Mastering the procedural steps required to prepare a successful training session. | |
| Practicing how to maintain classroom control whilst encouraging feedback, learner participation, role-plays and group activities. | |
| Presenting with style (and often humour) to ensure that delegates stay involved and want to contribute. | |
| Handling problematic participants and the best ways to minimize their disruptive tendencies. | |
| Maintaining a balanced approach to individual assessment which collates quantitative and qualitative results fairly.
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Following this, more courses, evaluations and co-delivery sessions will allow students to become certified trainesr, able to deliver the key courses, by volume, in their own call centre.
Please click here to know more about the
"Train The Trainer" Foundation Course
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