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| Contact Centre Kick Start 2011
Dec 12-15, 2010
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Team Leaders & Supervisors
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Survey Design & Data Analysis Workshop
Nov 8-11, 2010 - Dubai, UAE
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A 4 day program for someone responsible for conducting or overseeing a survey research program, whether the focus is customer satisfaction, employee satisfaction, training program evaluation, customer product needs, or another area where survey research is appropriate.
Presented by Dr. Frederick Van Bennekom
Nov 8-11, 2010- Dubai, UAE
| PROGRAMME |
FEE (US$) |
| Day 1 - Customer Feedback Program Design Workshop - Nov 8, 2010(1 Day)
| $995 |
| Day 2 & 3 - Survey Design Workshop - Nov 9-10, 2010 (2 Days)
| $1995
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| Day 4 - Data Analysis Workshop - Nov 11, 2010 (1 Day)
| $995
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| Any 3 Days Attendance (Day 1-3 or Day 2-4)
| $2695
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| 4 Days Attendance (Day 1-4)
| $3195
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Do you rely on inexperienced &
"numerically-challenged" researchers for
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a comprehensive interpretation of your feedback issues | |
the design of appropriate survey instruments | |
the tuning of these instruments to the job at hand | |
performing reliable survey data analysis
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Or, do you want to do a much better job of
establishing a feedback management program that
leverages all that needs to be heard from
customers, your employees and other stakeholders?
Then You Need This Course!
Your Course Instructor
Dr. Frederick Van Bennekom, the author of Customer Surveying: A Guidebook for Service Managers,
developed the curriculum for this course, and has delivered it to classes for more than a decade.
Fred currently teaches in the Executive MBA program at Northeastern University and Harvard
University's Certificate in Management Program
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Key Topics Covered
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Survey Project Management | |
Questionnaire Design | |
Survey Questionnaire Administration | |
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Survey Data Analysis & Reporting
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Build A Corporate Customer Feedback Program
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Note : Places Are Limited.
You Are Advised To
Register As Soon As Possible
Click Here To
Register
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Previous Workshop Feedback
I learned a great deal that I will use immediately upon returning to work. Fred is a wonderful
teacher and kept the group interested for the full duration of the course. I highly recommend the
workshop to any professionals doing surveys.
-- Julie Mills, Ky. Farm Bureau Insurance
Everything was great! This was without a doubt the best workshop I have ever taken... I can't
wait to go back and try the new formulas I have learned. I loved learning about how to formulate
questions & surveys. This workshop was incredibly valuable! Thank you.
-- Lisa Caponiti, Wash. DC attendee
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Register For Survey Design & Data Analysis Workshop Today!
Register Now
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