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Download
Roadshow
Brochure
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Survey Design & Data Analysis Workshops
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On The Road To Call Centre Excellence
A 2 Day Development Forum
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It Doesn't Get Much Better Than This!
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Regional Roadshow Format - Eliminates Time-Wasting Travel, Traffic Delays & Costly Accommodation Expenses
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Regionally Experienced Experts Delivering A Strategically-Aligned Set Of Interactive Workshops
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Bilingual Instruction For Team Leaders & Agents, Latter
Focused On Soft-Skills Enhancement
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Inspiring Education For The Whole Team - Managers, Team Leaders/Supervisors & Agents - All Rated As "Greatly Exceeded My Expectations" On Previous Tours
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Outstanding Value For Money (Save $3,000/individual over other "less focused" regional offerings)
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Complementary & Free "Best Of Breed" Contact Centre Solutions Sessions From The World's Top Vendors
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A Multi-Track Forum For All Call Centre Staff :
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| Expert Guidance & Strategy For Senior Managers & Decision Makers - 1 Day | |
| Efficiency & Effectiveness Boosting Tactics For Operational Staff - 1 Day | |
| Superior Call Handling Skills For Agents/CSRs (In Arabic & English) - 2 Days
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| Applications Showcase with leading Solutions Provers - Free Sessions & Consultations |
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Coming To Your
City Soon
Event Dates
Kuwait
Nov 2-3, 2008
Doha, Qatar
Nov 5-6, 2008
Riyadh, KSA
Nov 9-10, 2008
Abu Dhabi, UAE
Nov 12-13, 2008
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Is your call centre on the right track? | |
| Have your customer service aspirations taken a wrong turn? | |
Are your development plans stalling or struck in neutral? | |
Do you face intra-company and even senior management roadblocks to your plans?
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Are your current occupancy levels driving your CSRs to distraction and burnout?
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Yes, developing a call centre to it’s full potential is a pothole-filled journey and not something you can idly cruise along to. However, with the right guidance and advice, you can navigate your way to many long and open stretches of road; and once there put your foot down firmly on the gas pedal to achieve accelerated and highly beneficial development.
Doing so requires a clear understanding that many inter-related Areas in the call centre need to be coordinated, resourced and continuously refined accordingly.
In particular:-
1. The Master Skills - Strategy setting including preparing for and achieving the budget you need
2. Operational Effectiveness – As performed by team leaders/supervisors
3. Call Handling Skills – As practiced by frontline agents
Rev Up Your Call Centre’s Performance. Here Are
Even More Reasons To Attend This Multi-Faceted Forum
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Premium Education & Guidance On Your Doorstep
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Great Registration Pricing & Group Discounts
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Invaluable Networking With Local Contacts You Never Knew Existed!
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Get The Ideas & Input You Need To Kick-start Your Development Plans
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Send A Key Message To Your Staff -
We Care About Your Ongoing Personal Development | |
Become Part Of A Wider Call Centre Development Community |
Who Should Attend
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Call Centre Managers | |
Call Centre Supervisors
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Call Centre Team Leaders
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Call Centre Agents
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Sales/Marketing/Customer Service Directors
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CRM Decision Makers
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Outsourcers
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Call Centre Consultants
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Limited Places
Note : 3 Registration For Any Single
Programme
Earns 10% Discount
Avoid disappointment
Register Today
Register Now
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