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Annual Middle East Call Centre Awards



Middle East Call Centre Awards
Middle East Call Centre Awards
Middle East Call Centre Awards

Middle East Call Centre Awards 2017 Guidance
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INSIGHTS Awards'17 Outline Timeline

December 8, 2016Competition Opens
January 26, 2017 Guidance Day
March 31, 2017 Closing Date For Submissions
April 1 - May 3 International Judging
May 4 Regional Judging Panel
May 16 Awards Night Gala Dinner

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Middle East Call Centre Awards 2017

Benefits

Recognition
  • Corporate & Individual
  • Not everyone wins!
  • Solid, transparent judging model
Opportunity
  • Public Relations & Marketing
  • Personal development
  • Team motivation
Results
  • Performance & process analytics
  • Awards night
  • Retention/Sales/Brand
  • Career progression


Middle East Call Centre Awards 2017

Award categories

Title awards
  • Individual
  • Captive Call Centre
  • Helpdesk
  • OSPs
Operations awards
  • Areas of expertise
Other Awards
  • Talent & Creativity
  • Innovation
  • INSIGHTS FLAG awards
  • INSIGHTS Certification

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Middle East Call Centre Awards 2017

Areas of Expertise Awards

PEOPLE
  • Best Recruitment Program
  • Best Career / Skill Path
  • Best Motivation & Retention
  • Best Rewards & Incentives
  • Best Facilities
  • Best QA Program
PROCESS
  • Best IVR Process
  • Best FCR Program
  • Best Escalation Management
  • Best Customer Care & Big Data
TECHNOLOGY
  • Best Technology Platform
  • Best Management Information
  • Best Internally Developed App.
  • Best CRM Analytics
  • Best Omni-channel Implementation
  • Best Speech Analytics Implementation
RELATIONSHIPS
  • Best Customer Retention
  • Best VOC Program
SALES
  • Best Lead Generation Program
  • Best Sales Program
  • Best Service To Sales Program
  • Best Customer Winback Program
SERVICE & SUPPORT
  • Best Service Assurance Program
  • Best (Audited) CSAT
  • Best Contact Centre Social Media Implementation


Now in it's twelth year, the INSIGHTS Middle East Call Centre Awards Competition is the undisputed regional benchmark for remote customer interaction success. Not only is it widely acclaimed as the most comprehensive, rigorous and strategy-aligned contest of its type in the world but the process of preparing a submission is proven to enhance outcomes and performance in areas such as customer data analysis, process re-assessment and re-development, and employee teamwork. And for those that win, the special prize - a true sense of achievement, pride, industry recognition, increased customer respect and a desire to improve further - just ask some of our previous winners.

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