Your Call Centre/Customer Experience Implementation Partner

Annual Middle East Call Centre Awards

Glimpse from the Middle East Call Centre Awards Night 2016

Middle East Call Centre Awards
Middle East Call Centre Awards
Middle East Call Centre Awards

Middle East Call Centre Awards 2017 Guidance
Click Here To Download

INSIGHTS Awards'17 Outline Timeline

December 8, 2016Competition Opens
January 26, 2017 Guidance Day
March 31, 2017 Closing Date For Submissions
April 1 - May 3 International Judging
May 4 Regional Judging Panel
May 16 Awards Night Gala Dinner

Reserve Your Table

Middle East Call Centre Awards 2017


  • Corporate & Individual
  • Not everyone wins!
  • Solid, transparent judging model
  • Public Relations & Marketing
  • Personal development
  • Team motivation
  • Performance & process analytics
  • Awards night
  • Retention/Sales/Brand
  • Career progression

Middle East Call Centre Awards 2017

Award categories

Title awards
  • Individual
  • Captive Call Centre
  • Helpdesk
  • OSPs
Operations awards
  • Areas of expertise
Other Awards
  • Talent & Creativity
  • Innovation
  • INSIGHTS FLAG awards
  • INSIGHTS Certification

Reserve Your Table

Middle East Call Centre Awards 2017

Areas of Expertise Awards

  • Best Recruitment Program
  • Best Career / Skill Path
  • Best Motivation & Retention
  • Best Rewards & Incentives
  • Best Facilities
  • Best QA Program
  • Best IVR Process
  • Best FCR Program
  • Best Escalation Management
  • Best Customer Care & Big Data
  • Best Technology Platform
  • Best Management Information
  • Best Internally Developed App.
  • Best CRM Analytics
  • Best Omni-channel Implementation
  • Best Speech Analytics Implementation
  • Best Customer Retention
  • Best VOC Program
  • Best Lead Generation Program
  • Best Sales Program
  • Best Service To Sales Program
  • Best Customer Winback Program
  • Best Service Assurance Program
  • Best (Audited) CSAT
  • Best Contact Centre Social Media Implementation

Now in it's twelth year, the INSIGHTS Middle East Call Centre Awards Competition is the undisputed regional benchmark for remote customer interaction success. Not only is it widely acclaimed as the most comprehensive, rigorous and strategy-aligned contest of its type in the world but the process of preparing a submission is proven to enhance outcomes and performance in areas such as customer data analysis, process re-assessment and re-development, and employee teamwork. And for those that win, the special prize - a true sense of achievement, pride, industry recognition, increased customer respect and a desire to improve further - just ask some of our previous winners.

Reserve Your Table

Awards Night Sponsor




Follow Us

INSIGHTS Middle East, P.O. Box : 28794, Dubai, UAE
Tel : 00971-4-3329211, Fax : 00971-4-3329290, Email :, Web :

Copyright © 1998-2016 INSIGHTS Middle East. All rights reserved. Reproduction in whole or in part in any form or medium without express written permission of INSIGHTS Middle East is prohibited. All brand names and product names used on these web pages are trademarks, or trade names of their respective holders.                 
Privacy Policy