Middle East Call Centre Event


Dubai, April 24/25, 2018



Join The Region's Largest Independent Gathering Of Contact Centre Professionals & Make Crucial Customer Engagement Business Decisions Regarding

  • Cloud Options
  • Omnichannel/Social Media Deployments
  • Artificial Intelligence/Chatbots
  • Performance Analytics
  • Workforce Optimisation
  • People/Process Development
  • Outsourcing


    CC Recharge Conference

    Free Places For Qualified Delegates

    April 24/25, 2018

    Venue : Crowne Plaza Hotel, Jumeirah Ball Room, Sheikh Zayed Road - Dubai (By Invitation Only)
    Provisional Program Agenda - April 24/25, 2018

    Time Topics
    9.30 - 10.00 Opening Remarks & A Proven Call Centre Lifecycle Development Model
    Dominick Keenaghan, President, INSIGHTS
    10.00 - 10.30 The Changing Face of Customer Contact - Innovative Solutions for Today's Challenges
    P Thomas, CEO, Voxtron
    10.30 - 11.00 Consolidating Group Call Center Problems
    Rabih Bouzeineddine, Group IT director, Al-Asila
    Break
    11.30 - 12.00 Leveraging AI & RPA (Robotic Process Automation) In Your Digital Transformation Journey
    Hanief Sallie, Head of Business Development - Middle East, Intelenet Global Services
    12.00 - 12.30 CX in a Digital World - Challenges & Opportunities
    Ricardo Langwieder-Gorner, Chief Executive Officer, Silah Gulf
    Lunch Break
    1.00 - 1.30 Transforming Contact Center Into Customer Engagement Center To Create CX Memories
    Binzad Aliar, Director Sales - Middle East, Ameyo
    1.30 - 2.00 "Happy Together" - How Your Chatbot and Agents Can Work Together and Create The Best Happiness Center
    Sylvia Feja, Board Director Customer service BU head, novomind AG
    Break
    2.30 - 3.00 Cloud Enabled Digital Customer Experience
    Avichal Saluja , Senior Solution Architect, Tata Communications
    3.00 - 3.30 Case Study: Developing Digital Capabilities to Achieve True Omni-channel Customer Experience
    Jose Duarte, Customer Engagement Solutions Director, Altitude Software


    Click Here To Apply





    MECC'18 Premium Sponsor



    Participating Vendors
    Al AsilaAltitude SoftwareAmeyo - Call Center SoftwareAurusCONTACT CENTRE COMPANY (CCC)CRYSTEL HEADSETCustomer Middle EastCustomerService.aeEnghouse InteractiveETISALCOMINSIGHTSIntelenet Global ServicesNovomindSentioTATA CommunicationsVoxtron Middle EastZailab