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A message from your Conference Director
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The call centre industry in the region is emerging from the downturn relatively unscathed. True, many downsized in order to reduce costs, but the majority seem to have understood that sacrificing the level of customer care was a faster way to lose money than that gained from cutting staff, and instead focused on customer retention tactics. At the same time new call centres in the region continued to emerge to meet the ever-growing demand for customer service and support, thus maintaining the regional industry’s impressive growth momentum. Overall therefore a decent performance by the sector, of late and offering much cause for continuing option is in.
Strategy wise it cannot have escaped key decision makers' attention that customer retention efforts not only generate revenue from existing customers but also a group of new customers through referrals and recommendations, at effectively zero sales/marketing cost. These and other business boosting activities such as better customer segmentations and cross-selling are key disciplines for all call centres to master.
So, this years MECC '10 Conference will seek to provide proven and actionable advice in these areas, as well as timely answers to the usual “big questions” that call centre managers continuously face such as
| Is The Call Centre Performing As Efficiently & Effectively As Possible?
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Are There Areas Where The Call Centres Contribution To Corporate Performance Could Be Enhanced?
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Are We Prepared To Handle The Coming Wave of Social Media Interactions?
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Which Technologies Will Give Me The Quickest & Highest RoI?
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How Can We Improve Our Customer Experience (So As To Improve Loyalty & Customer Advocacy)
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As you can see, MECC '10 promises to be more
compelling and relevant than ever. I trust we
get the chance to catch up there.
MECC '10 Features -
An Unlimited Array Of Reasons To Attend Plus An Expanded Set Of Delegate Bonuses
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- | Region-specific information, trends and developments.
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- | A case-study rich conference format
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- | Actionable guidance on all key development issues
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- | Quality networking in the company of the Middle East's leading contact centre professionals.
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- | Special show offerings from participating Vendors
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- | Free attendance at the MECC ’10 exhibition
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- | Attractive early bird and group discounts
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- | A complimentary place at the Middle East Call Centre Night Of The Year – “Awards 2010”
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- | Spin-off content, contacts and benefits from participating in Middle East “Voice-of-the Customer” week (May 9 – 13)
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- | Valuable discount vouchers for other INSIGHTS 2010 events and audits - worths big $$s
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- | Free one year subscription to the INSIGHTS Learning Management System
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Hot Call Centre Trends!
Many new trends and technologies are impacting business at present and the call centre is one of the areas most affected (and with the greatest chance of leveraging these developments). MECC '10 aims to update and advise delegates on the emerging areas here including :-
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- | Customer Experience Management
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- | Social Media
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- | Performance Management
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- | Remote Agents
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- | Service in the Cloud
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- | Customer Advocacy
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- | Collaborative Services
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Delegates will also be able to inspect these technologies in person at the co-located MECC '10 exhibition!
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Premium Sponsor
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Special Offers
Discover who is offering:-
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Call Centre'10
Technologies & Solutions Covering
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