MECC 2013
MECC 2013 - Developing The Contact Centre To Deliver Greater Customer Management Returns In A Smartphone & Social Media-fueled Age...............Multi-Track Conference Choices .............Awards Gala Dinner..................MECC ‘13 Exhibition................Free 1-on-1 Consultancy................In-depth Subject Workshops................Multiple Take-Away Tools................Special Vendor Offers & Discounts................Free Best Practice Guides................Bonus Benchmarking Report
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MECC 2013
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PRACTICAL INFO

About INSIGHTS

INSIGHTS INSIGHTS, a Dubai-based enterprise, is the only Call Centre dedicated, Professional Services Organisation in the Middle East region to offer a combination of:-

  • Regional Experience (17 years
        serving the regional industry)
  • Industry journals (spearheaded by “Telephony Middle East”
        magazine and the Customer Middle East online portal –
        see www.customer-me.com). Official regional licensee for
        Contact Center Pipeline publication
  • International Accreditation with recognised Global Industry bodies
        - Call Centre Industry Advisory Council (CIAC), G-CEM, etc.
  • Accredited, In-house Call Centre Training Programs
        (English & Arabic)
  • Certified Call Centre Management Training Programs
  • Call Centre Trainer Certification Programs
  • Call Centre Training Material and Associated Resources
  • Region’s only dedicated Call Centre Roadshows,
        Conferences and Exhibitions. Main property is MECC,
        the annual Middle East Call Centre Show held in Dubai.
  • Call Centre Consulting and other Professional Services
  • Developer of the Call Centre Lifecycle Development System
  • Organizes the Annual Middle East Call Centre Awards
  • Developer of the Sentio Development, QA & Certification System

    Access to a broad range of internationally recognised, certified and accredited Contact Management industry professionals.     





    • MECC'13 Free Exhibtion Pass
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    Exhibitors Include
    Altitude Software
    ASC telecom AG
    Aspect Software Middle East FZ-LLC
    ASWAT TELECOM AND MEDIA
    Avanza Solutions
    BPO+
    BT GLOBAL SERVICES
    CIAC
    City Services Consultancy L.L.C (CSC)
    Cupola Group MEA
    Cyber Gear
    Donjin
    Drishti Software Solutions
    Enghouse Interactive
    GENESYS TELECOMMUNICATIONS LABORATORIES
    Globitel
    INSIGHTS
    Interactive Intelligence
    Intertec Systems LLC
    Invita
    PAN CYBER
    Professional Planning Forum
    Red Box Recorders
    Sentio
    Silah Gulf
    Smart Link
    Tanfeeth
    TeleFinity
    Teleopti
    Telephony Middle East
    VoiceTrust
    Vox Spectrum
    Voxtron Middle East
    ZOOM International

    MECC'13
    Technologies & Solutions Covering
    Cloud Computing
    Speech Analysis
    Video Call Centres
    Social Media
    Multi-Channel Contact Centres
    Infrastructure Development - ACD, CTI, Call Recording, IP Telephony
    IVR Technologies, Voice Portals
    Quality Monitoring Systems
    Workforce Management Tools
    CRM Solutions
    Performance Management
    Integrated Agent Desktop
    Analytics/Knowledge Management
    Hosted Solutions, Web-driven Applications
    Contact Routing & Distribution
    Contact Centre Outsourcing



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