Call Centre 2010
MECC'10 - Recession & Customer Retention Strategies Highlight The Contact Centres Growing Importance......... Region-specific information, trends and developments......... A case-study rich conference format......... Actionable guidance on all key outsourcing decision points.............. Quality networking in the company of the Middle East's leading outsourcing professionals.............. Special show offerings from participating Vendors......... Attractive early bird and group discounts.....
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MECC '10 Brochure

Premium Sponsor

Smart Link
MECC Show Sponsor

Avaya
MECC Conference &
Awards Night Sponsor

Spanco GKS

Part Of
Featuring


EXHIBITION VISITOR

BONUS INDUSTRY EXPERT PRESENTATIONS
February 3, 2009
10.00-10.45The Middle East Call Centre Challenge - 10 Crucial Steps For Organisational Survival
Dr. Brownell O'Connor, The Contact Centre Doctor
4.00-4.30The Middle East Call Centre Awards - A Proven Strategy For Continuous Improvement
INSIGHTS


February 4, 2009
10.00-11.00"ASK THE CONTACT CENTRE EXPERTS" - A Unique Opportunity To Get Your Burning Issues Answered By An International Panel Of Experts

4.00-4.30Top 10 Tips To Immediately Improve Your Call Centre's Performance
Dr. Brownell O'Connor, The Contact Centre Doctor
Register Now




Premium Sponsor

Smart Link




Special Offers
Discover who is offering:-

Exhibitors Include
Al-Futtaim Technologies
Alcatel - Lucent
Altitude Software
ASC telecom AG
Avaya
CIAC
CTS- Contact Centre BPO
Globitel
GreatBrook
INSIGHTS
Interactive Intelligence, Inc.®
KnoahSoft
MENA Business Services Fz LLC
Moda Casa L.L.C.
Pan Cyber Information Technology L.L.C
Platoskills
Smart Link
Spanco GKS
Spectrum Corporation Intl
Tarp World Wide
TeleFinity
Teleopti
Telephony Middle East
Vocalcom Call Centre Technology
Vox Spectrum
Voxtron Middle East L.L.C


Call Centre'10
Technologies & Solutions Covering
Infrastructure Development - ACD, CTI, Call Recording, IP Telephony
IVR Technologies, Voice Portals
Quality Monitoring Systems
Workforce Management Tools
CRM Solutions
Performance Management
Integrated Agent Desktop
Analytics/Knowledge Management
Hosted Solutions, Web-driven Applications
Contact Routing & Distribution
Contact Centre Outsourcing

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