MECC 2013
MECC 2013 - Developing The Contact Centre To Deliver Greater Customer Management Returns In A Smartphone & Social Media-fueled Age...............Multi-Track Conference Choices .............Awards Gala Dinner..................MECC ‘13 Exhibition................Free 1-on-1 Consultancy................In-depth Subject Workshops................Multiple Take-Away Tools................Special Vendor Offers & Discounts................Free Best Practice Guides................Bonus Benchmarking Report
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MECC 2013
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EXHIBITION VISITOR

Free Vendor Seminars Schedule At The Trends & Applications Theatre

June 4, 2013

12.00Improve agents productivity and customers satisfaction
Hani Al-Ghanem, Sales Manager, TeleFinity
1.00Trends in Contact Centre Quality Monitoring
Paul Buchanan, ZOOM international
2.00Financial benefits of Aswat Telecom's managed service solution with monthly subscription (OPEX) vs. classic license + maintenance (CAPEX)
RENAUD DE GONFREVILLE, CEO, Aswat Telecom
3.00 Emergency Response System
Zia Arsalan, City Services Consultancy


June 5, 2013
12.00The New Frontier of Customer Service Management: New Real Time Speech Analytics and Mobile Customer Service
Mr Shaheen Haque, Turkey & Middle East Territory Manager, Interactive Intelligence
1.00Contact Centre Outsourcing in MENA - Challenges and Opportunities
Jose Duarte, Altitude Software Contact Centre Specialist
2.00Going Beyond BPO
Prashant Valluri, BPO+
3.00Call Centre Competency & Certificaton
Dominick Keenaghan, President, INSIGHTS


Please check back later for the updated program.

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MECC'13 Free Exhibtion Pass
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Exhibitors Include
Altitude Software
ASC telecom AG
Aspect Software Middle East FZ-LLC
ASWAT TELECOM AND MEDIA
Avanza Solutions
BPO+
BT GLOBAL SERVICES
CIAC
City Services Consultancy L.L.C (CSC)
Cupola Group MEA
Cyber Gear
Donjin
Drishti Software Solutions
Enghouse Interactive
GENESYS TELECOMMUNICATIONS LABORATORIES
Globitel
INSIGHTS
Interactive Intelligence
Intertec Systems LLC
Invita
PAN CYBER
Professional Planning Forum
Red Box Recorders
Sentio
Silah Gulf
Smart Link
Tanfeeth
TeleFinity
Teleopti
Telephony Middle East
VoiceTrust
Vox Spectrum
Voxtron Middle East
ZOOM International

MECC'13
Technologies & Solutions Covering
Cloud Computing
Speech Analysis
Video Call Centres
Social Media
Multi-Channel Contact Centres
Infrastructure Development - ACD, CTI, Call Recording, IP Telephony
IVR Technologies, Voice Portals
Quality Monitoring Systems
Workforce Management Tools
CRM Solutions
Performance Management
Integrated Agent Desktop
Analytics/Knowledge Management
Hosted Solutions, Web-driven Applications
Contact Routing & Distribution
Contact Centre Outsourcing



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