MECC 2013
MECC 2013 - Developing The Contact Centre To Deliver Greater Customer Management Returns In A Smartphone & Social Media-fueled Age...............Multi-Track Conference Choices .............Awards Gala Dinner..................MECC ‘13 Exhibition................Free 1-on-1 Consultancy................In-depth Subject Workshops................Multiple Take-Away Tools................Special Vendor Offers & Discounts................Free Best Practice Guides................Bonus Benchmarking Report
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MECC 2013
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MECC 2013 Premium Sponsors

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Cupola Group
Exhibitor's Activities

Exhibitor's Activities

ACD Equipment

  • Aswat Telecom & Media
  • Interactive Intelligence

    Analytics

  • Red Box Recorders

    Assessment Tools

  • CIAC
  • INSIGHTS
  • Sentio

    Benchmarking

  • CIAC
  • Silah Gulf

    Business Incentive Programs/Tools

  • VoiceTrust eServices MENA FZ LLC

    Computer Telephony Integration (CTI)

  • Interactive Intelligence
  • Pan Cyber
  • Shenzhen Donjin Communication Tech Co. Ltd
  • TeleFinity
  • Vox Spectrum

    Consulting

  • Aswat Telecom & Media
  • British Telecom
  • CIAC
  • Cupola Group MEA
  • INSIGHTS
  • Silah Gulf

    CRM

  • Avanza Solutions
  • British Telecom
  • Genesys Telecommunications Laboratories
  • Smart Link BPO Solutions

    Customer Service

  • Avanza Solutions
  • Business Process Outsourcing W.L.L
  • Genesys Telecommunications Laboratories
  • Shenzhen Donjin Communication Tech Co. Ltd
  • Silah Gulf
  • Smart Link BPO Solutions

    Customer Support/Help Desk

  • Avanza Solutions
  • Business Process Outsourcing W.L.L
  • Cupola Group MEA
  • Smart Link BPO Solutions

    Database Marketing Products/Services

  • Business Process Outsourcing W.L.L

    E-Learning

  • ASC Telecom AG
  • INSIGHTS
  • Sentio

    Furniture And Facilities

  • Shenzhen Donjin Communication Tech Co. Ltd

    Interactive Voice Response/Messaging

  • Aswat Telecom & Media
  • Genesys Telecommunications Laboratories
  • Interactive Intelligence
  • Pan Cyber
  • Shenzhen Donjin Communication Tech Co. Ltd
  • VoiceTrust eServices MENA FZ LLC

    IP Telephony

  • British Telecom
  • Shenzhen Donjin Communication Tech Co. Ltd
  • Smart Link BPO Solutions
  • TeleFinity
  • Vox Spectrum
  • ZOOM International

    Knowledge Management

  • Cupola Group MEA

    Outsourcing/Service Bureau

  • Cupola Group MEA
  • Silah Gulf
  • Smart Link BPO Solutions

    Performance Management

  • ASC Telecom AG
  • Business Process Outsourcing W.L.L
  • Genesys Telecommunications Laboratories
  • Globitel
  • Red Box Recorders
  • Teleopti
  • ZOOM International

    Predictive Dialers

  • Aswat Telecom & Media

    Quality Assurance And Evalutaon

  • ASC Telecom AG
  • Cupola Group MEA
  • Globitel
  • Pan Cyber
  • Red Box Recorders
  • TeleFinity
  • Teleopti
  • Vox Spectrum

    Recording Systems & Call Monitoring

  • ASC Telecom AG
  • Aswat Telecom & Media
  • Globitel
  • Pan Cyber
  • Red Box Recorders
  • TeleFinity
  • Teleopti
  • VoiceTrust eServices MENA FZ LLC
  • Vox Spectrum
  • ZOOM International

    Sales & Marketing Systems

  • Avanza Solutions

    Social Media

  • Business Process Outsourcing W.L.L
  • Genesys Telecommunications Laboratories

    Speech Recognition

  • ASC Telecom AG
  • Interactive Intelligence
  • VoiceTrust eServices MENA FZ LLC

    Systems Integrator

  • Avanza Solutions
  • British Telecom

    Training/Certification

  • INSIGHTS
  • CIAC
  • Sentio
  • Smart Link BPO Solutions

    Unified Communications

  • British Telecom
  • INSIGHTS
  • Interactive Intelligence
  • Red Box Recorders
  • Smart Link BPO Solutions
  • Vox Spectrum
  • ZOOM International

    Video Contact Centre

  • TeleFinity

    Workforce Management

  • Genesys Telecommunications Laboratories
  • Globitel
  • INSIGHTS
  • Pan Cyber
  • Silah Gulf
  • Teleopti
  • ZOOM International




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    Exhibitors Include
    Altitude Software
    ASC telecom AG
    Aspect Software Middle East FZ-LLC
    ASWAT TELECOM AND MEDIA
    Avanza Solutions
    BPO+
    BT GLOBAL SERVICES
    CIAC
    City Services Consultancy L.L.C (CSC)
    Cupola Group MEA
    Cyber Gear
    Donjin
    Drishti Software Solutions
    GENESYS TELECOMMUNICATIONS LABORATORIES
    Globitel
    INSIGHTS
    Interactive Intelligence
    PAN CYBER
    Professional Planning Forum
    Red Box Recorders
    Sentio
    Silah Gulf
    Smart Link
    Tanfeeth
    TeleFinity
    Teleopti
    Telephony Middle East
    VoiceTrust
    Vox Spectrum
    Voxtron Middle East
    ZOOM International

    MECC'13
    Technologies & Solutions Covering
    Cloud Computing
    Speech Analysis
    Video Call Centres
    Social Media
    Multi-Channel Contact Centres
    Infrastructure Development - ACD, CTI, Call Recording, IP Telephony
    IVR Technologies, Voice Portals
    Quality Monitoring Systems
    Workforce Management Tools
    CRM Solutions
    Performance Management
    Integrated Agent Desktop
    Analytics/Knowledge Management
    Hosted Solutions, Web-driven Applications
    Contact Routing & Distribution
    Contact Centre Outsourcing



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