Call Centre 2010
MECC'10 - Recession & Customer Retention Strategies Highlight The Contact Centres Growing Importance......... Region-specific information, trends and developments......... A case-study rich conference format......... Actionable guidance on all key outsourcing decision points.............. Quality networking in the company of the Middle East's leading outsourcing professionals.............. Special show offerings from participating Vendors......... Attractive early bird and group discounts.....
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Exhibiting
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Download
MECC '10 Brochure

Premium Sponsor

Smart Link
MECC Show Sponsor

Avaya
MECC Conference &
Awards Night Sponsor

Spanco GKS

Part Of
Featuring


The Annual Meeting Point For
Middle East Call Centre Professionals



Higlights
  		•  Celebrating The Growing, Strategic Role Of The Contact Centre
  		• The Global Industries Most Useful New Contact Centre Trends, Guidance & Ideas
  		• The Launchpad For Many New Middle East Call Centre & Development Initiatives
  		• Bottom line-driven Tactics To Help Survive Any Downturn
  		• A Compelling Cast Of World-Class Presenters And Experts/Authors

    Key Conference Topics
  		•  Leadership Priorities For A Customer-Driven Business World
  		• Getting The People Side Of The Contact Centre Right
  		• Establishing & Achieving KPI's That Drive Value Creation
  		• Gearing Up To Handle & Leverage Social Media
  		• Taking Advantage of Technology To Improve The Customer Interface


    Premium Sponsor

    Smart Link




    Special Offers
    Discover who is offering:-

    Exhibitors Include
    Al-Futtaim Technologies
    Alcatel - Lucent
    Altitude Software
    ASC telecom AG
    Avaya
    CIAC
    CTS- Contact Centre BPO
    Globitel
    GreatBrook
    INSIGHTS
    Interactive Intelligence, Inc.®
    KnoahSoft
    MENA Business Services Fz LLC
    Moda Casa L.L.C.
    Pan Cyber Information Technology L.L.C
    Platoskills
    Smart Link
    Spanco GKS
    Spectrum Corporation Intl
    Tarp World Wide
    TeleFinity
    Teleopti
    Telephony Middle East
    Vocalcom Call Centre Technology
    Vox Spectrum
    Voxtron Middle East L.L.C


    Call Centre'10
    Technologies & Solutions Covering
    Infrastructure Development - ACD, CTI, Call Recording, IP Telephony
    IVR Technologies, Voice Portals
    Quality Monitoring Systems
    Workforce Management Tools
    CRM Solutions
    Performance Management
    Integrated Agent Desktop
    Analytics/Knowledge Management
    Hosted Solutions, Web-driven Applications
    Contact Routing & Distribution
    Contact Centre Outsourcing

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