Call Centre 2009
MECC'09 - Where The Intelligent Contact Centre Meets Outstanding Corporate Performance Goals......... A World Class, Learning & Networking Experience........ State-of-the-Art Customer Management......... An Immersive, Ideas-Generating Forum............. Immediate Personal Benefits and Insights............. Mutually Beneficial Business Opportunities......... In Dubai From February 2-5, 2009.....
MECC '09
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International Call Centre Experts Speaking At MECC '09 Include
The Annual Meeting Point For
Middle East Call Centre Professionals


Analysis, Strategies &
Inspiration For Today's Challenging
Environment & Beyond



Supported By
International Customer Management Institute
Call Centre Industry Advisory Council
Middle East
Call Centre
Forum
Call Centre Management Association
Media Partner



Exhibitors Include
Aastra Technologies Ltd
Al-Futtaim Technologies
Alcatel - Lucent
almato GmbH
Altitude Software
Avaya
Axium
CIAC
Cisco Systems
Corporate Rewards
CTS
Cyber Gear
Emerging Technologies
Extensya
Futech Software Solutions
Genesys
Globitel
GMT
INSIGHTS
Interactive Intelligence, Inc.®
IST
KnoahSoft
MBS MENA BUSINESS SERVICES
Messages On Hold
Ocular Technologies (Pty) Ltd
QPC
Servion Global Solutions
Spectrum Corporation Intl
TeleFinity
Teleopti
Telephony Middle East
Vox Spectrum


Call Centre'09
Technologies & Solutions Covering
Infrastructure Development - ACD, CTI, Call Recording, IP Telephony
IVR Technologies, Voice Portals
Quality Monitoring Systems
Workforce Management Tools
CRM Solutions
Performance Management
Integrated Agent Desktop
Analytics/Knowledge Management
Hosted Solutions, Web-driven Applications
Contact Routing & Distribution
Contact Centre Outsourcing

"MECC focuses exclusively and comprehensively on the contact centre industry." Altitude Software counts some of the world's most innovative and profitable contact centre operations among its client list, including the Middle East; therefore MECC is - and has always been - the perfect platform for us to talk about our work in the region and to present our contact centre solutions.
Jose Duarte,
Manager Sales & Marketing,
Altitude Software.
"The annual Insights Call centre event forms the Major part of our annual marketing programme, we meet the serious Call Centre buyers there."
Paul Buchanan,
Contact Centre Resources.


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