INSIGHTS

Annual Middle East Call Centre Awards


3 Main Awards Categories To Choose From


1) CALL CENTRE AWARDS LIST

A. Best Captive Call Centre Operation

Categories

  • Call Centre Of The Year (Strategically Aligned)
  • Best Mega Call Centre (Operationally, >300 Seats)
  • Best Large Call Centre (Operationally, 71-300 Seats)
  • Best Medium Call Centre (Operationally, 31-70 Seats)
  • Best Small Call Centre (Operationally, <31 Seats)
  • Best New Call Centre
  • Best Government (Non-Commercial) Call Centre (subdivided)
  • Best industry Call Centre (subdivided)

B. Best Outsourced Call Centre/Helpdesk Operation

Categories

  • Outsourced Call Centre of the Year
  • Best Mega Outsourced Call Centre (Operationally, >300 Seats)
  • Best Large Outsourced Call Centre (Operationally, 71-300 Seats)
  • Best Medium Outsourced Call Centre (Operationally, 31-70 Seats)
  • Best Small Outsourced Call Centre (Operationally, <31 Seats)
  • Best New Outsourced Call Centre
  • Best Government Outsourced Call Centre
  • Outsourced Helpdesk of the Year
  • Best Mega Outsourced Helpdesk (Operationally, >300 Seats)
  • Best Large Outsourced Helpdesk (Operationally, 71-300 Seats)
  • Best Medium Outsourced Helpdesk (Operationally, 31-70 Seats)
  • Best Small Outsourced Helpdesk (Operationally, <31 Seats)
  • Best New Outsourced Helpdesk
  • Best Government Outsourced Helpdesk

C. Best HelpDesk

Categories

  • Helpdesk of the Year
  • Best Mega Helpdesk (Operationally, >300 Seats)
  • Best Large Helpdesk (Operationally, 71-300 Seats)
  • Best Medium Helpdesk (Operationally, 31-70 Seats)
  • Best Small Helpdesk (Operationally, <31 Seats)
  • Best New Helpdesk
  • Best Government Helpdesk

D. Best OSP

Categories

  • Call Centre OSP Of The Year (Ambassador)
  • Best Mega OSP (>600 Seats)
  • Best Large OSP 301-600 Seats)
  • Best Medium OSP (71-300 Seats)
  • Best Small OSP (<71 Seats)
  • Best New OSP
  • Best Reporting Systems And Processes
  • Longevity Award (Longest Customer Contract)

E. Best Individual

Categories

  • Call Centre Manager Of The Year (Mega, >300 Seats)
  • Call Centre Manager Of The Year (Large, 71-300 Seats)
  • Call Centre Manager Of The Year (Medium, 31-70 Seats)
  • Call Centre Manager Of The Year (Small, <31 Seats)
  • Helpdesk Manager Of The Year (Mega, >300 Seats)
  • Helpdesk Manager Of The Year (Large, 71-300 Seats)
  • Helpdesk Manager Of The Year (Medium, 31-70 Seats)
  • Helpdesk Manager Of The Year (Small, <31 Seats)
  • OSP Account Manager of the year

Click Here To Apply

2) CX AWARDS LIST

F. CX Awards
(Open to Everyone)

  • CX Company Of The Year
  • CX Manager Of The Year
Click Here To Apply


3) PROBLEM-SOLVER AWARDS

G. Problem-Solver Awards

Problem-Solver Awards are judged DURING the annual Middle East Call Centre/CX Conference. Nominees are invited to submit a description of how they solved a particular call centre problem (plus a 15 minute presentation overview). The best ones will be invited to present at MECC/CX 19 and the delegates there on the day will decide who the winner is. The initial list of potential "regional problems" will be sent to applicants who submit their details

Click Here To Apply







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INSIGHTS Call Centre/CX Methodologies (ICCM) - Note

Your Awards submission will be sent to our panel of International Judges and they will use a scorecard based on INSIGHTS Call Centre/CX methodologies (ICCM) to mark it. ICCM covers all aspects of customer experience and call centre strategy, branding and operations. The details of ICCM may be best understood through INSIGHTS courses, FLAGS audits and other INSIGHTS consultancy interventions.

The highest Judges scores will be nominated for the different Title Awards, and the winners from these nominees will be decided on Judging Day (though not publically announced till the Awards Gala Dinner on June 23.)