INSIGHTS

INSIGHTS MIDDLE EAST CALL CENTRE/CX AWARDS

INSIGHTS MIDDLE EAST CALL CENTRE/CX AWARDS

INSIGHTS MIDDLE EAST CALL CENTRE/CX AWARDS

INSIGHTS MIDDLE EAST CALL CENTRE/CX AWARDS



Annual INSIGHTS Middle East Call Centre & CX Awards

Call Centre Awards 2018 Middle East CX Awards


The INSIGHTS Awards Are
The Unequivocal World Leader In
Peer-selected, Evidence-based
Call Centre/CX Awards

Call Centre

  • Have You Allocated Your Call Centre Resources For Maximum Return?
  • Do You Know, & Are You Meeting Your Customers Expectations?
  • Is Your Call Centre The Best In It's Category Or Even Amongst It's Peers?

CX

  • Is Your CX Initiative Purposefully Supported & Driven By Senior Management?
  • How Good Is Your CX Modelling Methodology At Driving The Required Customer Behaviours?
  • Do You Have A Creditable CX Value Proposition That Can Demonstrate A Positive RoI?
New For 2018

Clients That Outsource

  • New Awards To Recognize The Wisdom & Effectiveness Of Outsourcing
  • Multiple Awards Recognising Excellence In Outsourcing Operations, Management & Reporting
  • Mutually Beneficial Benefits That Arose As A Result Of Establishing A Win-Win Relationship





Find Out By Participating In The 13th Annual INSIGHTS Awards Competition



INSIGHTS Awards'18 Outline Timeline

Mid November, 2017Competition Opens
December 21, 2017 Awards Awareness Day
Feb 22, 2018 Closing Date For Submissions
Feb 23 - April 5 International Judging
April 12 Regional Judging Panel
April 25 Awards Night Gala Dinner




Check Out The Following Options
To Increase Your Chances

Awards Awareness Day

Middle East Call Centre Awards Awareness Day
New For 2018
Problem Solver Awards

Discover How To :-

  • Prepare a better Awards submission.
  • Decide which Awards are the best ones for you to focus on.
  • Build a team that is driven to showcase your call centre in its best light.
  • Avoid the most common and most costly (marking-wise) submission errors that many organisations make.
  • Emulate the most common success traits of previous Call Centre Awards winners.

And In The Process :-

  • Reach out to other parts of the organisation & help them understand the call centre's value proposition
  • Reinforce your call centre's team culture
  • Understand a proven Call Centre life-cycle development model and how you can leverage it for continuous, ongoing improvement.
  • Ensure you are selected for the regional Awards judging panel.
Limited Places
Avoid disappointment. Register Today
Register Now

Proven Ways To Improve Your Awards Submission

Courses

Attend INSIGHTS courses such as "CEM Essentials" & "Essential Planning and Operational Skills for Contact Centre Managers" to understand more about key ideas and methodologies driving continuous call centre improvement.

Contact Now

FLAGS

Participating in an INSIGHTS FLAGS initiative not only guarantees you a FLAGS Pioneer Award but the extra awareness and insights needed to produce a superior Award submission.

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Preparation

Our new "Problem-Solver" category opens up multiple opportunities for pre-MECC conference delivery critique and refinement.

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INSIGHTS Call Centre/CX Methodologies (ICCM) - Note

Your Awards submission will be sent to our panel of International Judges and they will use a scorecard based on INSIGHTS Call Centre/CX methodologies (ICCM) to mark it. ICCM covers all aspects of customer experience and call centre strategy, branding and operations. The details of ICCM may be best understood through INSIGHTS courses, FLAGS audits and other INSIGHTS consultancy interventions.

The highest Judges scores will be nominated for the different Title Awards, and the winners from these nominees will be decided on Judging Day (though not publically announced till the Awards Gala Dinner on April 25.)


1. Yes, I am familiar with ICCM
2. I am somewhat familiar with ICCM
3. No, I am not familiar with ICCM