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Welcome To The MECC'15 Show
May 11-14, 2015

Where The Region's Top Contact Centre Professionals
Meet To Learn, Network & Make Plans
For Future Development
MECC 2015
MECC 2015

CONFERENCES & EXHIBITIONS

Middle East Call Centre Conference & Exhibition
May 11-14, 2015
Dubai, UAE

Pre Conference Tutorials
May 11, 2015
  • Metrics That Matter
  • Building A Flexible IVR System
  • Monitoring & Coaching For Improved Agent Performance

    Main Conference Tracks
    May 12-13, 2015
  • Operational Excellence Track - May 12-13
  • Technology Strategy & Management Track - May 12-13
  • Executive Awareness Workshop - May 12
  • Middle East CRM Forum - May 12
  • MECC Outsourcing Workshop - May 13
  • Middle East Digital Customer Service - May 13

    Post Conference Workshops
    May 14, 2015
  • Becoming A More Inspired Leader
  • Doing More With Social Media
  • Justifying CEM - Financial Impacts & Value-Based Accounting
  • Developing An Effective Strategy For Frictionless Customer Service

    PUBLIC SEMINARS

    Management
  • Interaction Customer Experience Management
    May 3-5, 2015

    Survey Design & Data Analysis Workshops
  • Survey Design Workshop
    May 12-13, 2015
  • Data Analysis Workshop
    May 14, 2015
  • Survey Design & Data Analysis Workshop
    May 12-14, 2015

    Team Leaders & Supervisors
  • Vital People Management Skills For Team Leaders And Supervisors
    April 8-9, 2015

    New Courses

    SIX SIGMA
  • Six Sigma Yellow Belt Training
  • Six Sigma Green Belt Training
  • Six Sigma Black Belt Training


    INSIGHTS PUBLIC SEMINARS

    Vital People Management Skills For Team Leaders And Supervisors
    April 8-9, 2015 - Dubai, UAE

    People Management Key Topics
  • Development of Team Goals & Relationships
  • Best Practise CSR Monitoring & Analysis
  • Coaching & Mentoring
    Techniques & Principles
  • Performance Appraisal &
    Development

    More>>

    Interaction Customer Experience Management
    May 3-5, 2015 - Dubai, UAE

    CEM This program covers all the competencies required to effectively model business strategies, analyse Voice of the Customer and implement customer experiences that improves business strategic, financial and operations results. Participants will also learn how to report CEM program results and ensure that all parts of the organisation understand the need to deliver effective customer experiences. The course includes details of methodologies for all customer contact touchpoints including face to face, call centre, social media and even self service experiences such as IVR and self service kiosks.-
    Key Learning Points
  • Foundations of Customer Experience Management
  • Strategic Business Structure
  • How customers experience
  • Analysing and driving behavioural results
  • Implementation

    More>>

    Survey Design & Data Analysis Workshop
    May 12-14, 2015 - Dubai, UAE

    Survery Design & Data Analysis Seminar in Dubai
    A 3 day program for someone responsible for conducting or overseeing a survey research program, whether the focus is customer satisfaction, employee satisfaction, training program evaluation, customer product needs, or another area where survey research is appropriate.
    Presented by Dr. Frederick Van Bennekom
    May 12-14, 2015- Dubai, UAE

    More>>

    INHOUSE TRAINING COURSES

    Competency Based Call Centre Training For
    Agents, Team Leaders, Supervisors & Managers

  • Comprehensive, complete, career-spanning range of courses
  • Interactive, engaging sessions inspire job excellence
  • Team-building & workload sharing attributes emphasized
  • Multimedia content includes simulations & action recordings
  • Full course assessment and feedback to Approving Managers
  • Successful Call Centre practitioners as instructors

    More>>


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