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PUBLIC EVENTS

Let's Celebrate CX Day
October 5, 2016
Dubai, UAE
1-day Forum In Dubai To Help You Advance Your CX Plans

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Middle East CX Conference
November 27-29, 2016 Dubai, UAE

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PUBLIC SEMINARS

Management
  • World Class Contact Centres Masterclass
    October 2-4, 2016
  • Building A Flexible IVR System Workshop
    October 4, 2016
  • Best Practice in Quality Monitoring and Performance Management
    October 25-26, 2016
  • Intelligent Assistance & Bots Briefing
    October 27, 2016

    Survey Design & Data Analysis Workshops
  • Survey Design Workshop
    November 27-28, 2016
  • Data Analysis Workshop
    November 29, 2016
  • Survey Design & Data Analysis Workshop
    November 27-29, 2016

    Agents
  • Advanced Agent Skills Training
    September 21-22, 2016
    Roadshows
  • Contact Centre Roadshow
    November 22-23, 2016 - Riyadh, KSA

    Middle East CX Awards 2016

    Are You A  Winner?
    Recognizing Regional Customer Experience Excellence
    Announcing The INSIGHTS Middle East 2016 CX Awards Competition - Participate In the Middle East's Most Prestigious Customer Experience (CX) Awards Competition
    Gain From A Searching & Revealing Submission Process That Will Help You To Get senior decision makers on board for new CX initiatives. Focus your CX efforts on areas with the highest RoI. Unlock areas of focus for in-house development
& growth.
    Click Here To Apply


    INSIGHTS PUBLIC SEMINARS

    WORLD CLASS CONTACT CENTRES MASTERCLASS
    October 2-4, 2016 - Dubai, UAE

    World Class Contact Centres Key Topics
  • Introduction to CRM & The Customer Experience
  • The role of the Contact Centre
  • Contact Centre Concepts
  • Operational Dynamics of a modern Contact Centre
  • Performance Measurement & Management
  • Business Processes
  • Contact Centre Technologies and Best Practice Guidelines
  • Quality Management and Quality Assurance
  • Auditing, Assessing and Benchmarking
  • Capacity Planning
  • Outbound & Telemarketing
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    Let's Celebrate CX Day
    October 5, 2016 - Dubai, UAE

    Let's Celebrate CX Day
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    Best Practice in Quality Monitoring and Performance Management
    October 25-26, 2016 - Dubai, UAE

    Quality Monitoring and Performance Management Over the course of a two day masterclass with industry expert Martin Hill-Wilson you will be exploring the topics included below. Each are fully explored in terms of issues and next generation options. Delegates then complete a template worksheet that allows them to plan how to introduce the changes into their service organisation.

    Key Learning Points
  • Who Defines Quality?
  • For Which Outcomes?
  • From What Inputs?
  • What Drives Quality?
  • Who Get Involved?
  • Why Get Involved?
  • How Is Quality Improved?
  • What Is Success?

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    Survey Design & Data Analysis Workshop
    November 27-29, 2016 - Dubai, UAE

    Survery Design & Data Analysis Seminar in Dubai
    A 3 day program for someone responsible for conducting or overseeing a survey research program, whether the focus is customer satisfaction, employee satisfaction, training program evaluation, customer product needs, or another area where survey research is appropriate.
    Presented by Dr. Frederick Van Bennekom
    November 27-29, 2016- Dubai, UAE

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    INHOUSE TRAINING COURSES

    Competency Based Call Centre Training For
    Agents, Team Leaders, Supervisors & Managers

  • Comprehensive, complete, career-spanning range of courses
  • Interactive, engaging sessions inspire job excellence
  • Team-building & workload sharing attributes emphasized
  • Multimedia content includes simulations & action recordings
  • Full course assessment and feedback to Approving Managers
  • Successful Call Centre practitioners as instructors

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    Middle East Call Centre Awards 2015 Commemorative Issue
    Click Here To Download Middle East Call Centre Awards 2015 Commemorative Issue


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