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Welcome To The MECC’14 Show
Where The Region’s Top Contact Centre Professionals
Meet To Learn, Network & Make Plans
For Future Development
MECC 2014
MECC 2014
MECC 2014
MECC 2014
MECC 2014
MECC 2014 Conference Tracks Executive Awareness Technology and Outsourcing Track Outsourcing Track Operational Excellence
Differentiated Customer Contact Strategy -
A Massive Unrealized, Regional Opportunity

  • The Growth Potential Is There
  • Customers Are Demanding It aka “Personalized Treatment”
  • The Opportunity Is Just Waiting To Be Grasped
  • The Rewards May Astound You
    MECC 2014 Premium Sponsor

    Cupola Group
    MECC 2014 Exhibition Sponsor

    Teleperformance
    Theme Sponsors
    Unleash Power Of Customer Experience
    Genesys
    Silah Gulf

    CONFERENCES & EXHIBITIONS

    Middle East Call Centre Conference & Exhibition
    June 8-9, 2014
    Dubai, UAE

    PUBLIC SEMINARS
    Management
  • Essential Planning and Operational Skills for Contact Centre Managers
    April 27-28, 2014
  • Integrated Quality Assurance (iQA)
    May 6-8, 2014

    Survey Design & Data Analysis Workshops
  • Survey Design Workshop
    June 9-10, 2014
  • Data Analysis Workshop
    June 11, 2014
  • Survey Design & Data Analysis Workshop
    June 9-11, 2014


    CERTIFICATION

    CIAC Certification
  • Leadership & Business Management
    June 24-26, 2014


    Middle East Call Centre Awards 2013 Commemorative Issue
    Click Here To Download Middle East Call Centre Awards 2013 Commemorative Issue
    INSIGHTS PUBLIC SEMINARS

    Essential Planning and Operational Skills for Contact Centre Managers
    2 Day Seminar, April 27-28, 2014

    Essential Planning and Operational Skills for Contact Centre Managers Seminar
    More>>



    Integrated Quality Assurance (iQA)
    May 6-8, 2014 - Dubai, UAE

    Integrated Quality Assurance Key Topics
  • Understanding Customer Interaction Quality Assurance
  • Quality Assurance management
  • Implementing Quality Assurance
  • Quality Assurance in Practice
  • Maintaining and integrating Quality Assurance

    More>>

    Survey Design & Data Analysis Workshop
    June 9-11, 2014 - Dubai, UAE

    Survery Design & Data Analysis Seminar in Dubai
    A 3 day program for someone responsible for conducting or overseeing a survey research program, whether the focus is customer satisfaction, employee satisfaction, training program evaluation, customer product needs, or another area where survey research is appropriate.
    Presented by Dr. Frederick Van Bennekom
    June 9-11, 2014- Dubai, UAE

    More>>

    CALL CENTRE MANAGEMENT CERTIFICATION

    CIAC Certification
    Leadership & Business Management Course Begins
    June 24-26, 2014


    The prestige of professional certification is now available for individuals in call centre management. Whether you're a senior executive responsible for setting the strategic direction for customer care across all channels of an organizations, there is a CIAC Certification designation designed specifically to prove your ability to achieve business results.....

    More>>

    INHOUSE TRAINING COURSES

    Competency Based Call Centre Training For
    Agents, Team Leaders, Supervisors & Managers

  • Comprehensive, complete, career-spanning range of courses
  • Interactive, engaging sessions inspire job excellence
  • Team-building & workload sharing attributes emphasized
  • Multimedia content includes simulations & action recordings
  • Full course assessment and feedback to Approving Managers
  • Successful Call Centre practitioners as instructors

    More>>





  • Genesys Webinar

    1) Use Mobile Applications to Take Customer Service to the Next Level


    2) Ending the Multi-channel Frustration, Insights into Delivering Exceptional Multichannel Customer Service

    Genesys Webinar

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    Middle East Call Centre Awards 2013 Commemorative Issue
    Click Here To Download Middle East Call Centre Awards 2013 Commemorative Issue


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