UPCOMING SEMINARS Management Train The Call Centre Trainer-Foundation Course July 9-10, 2008 Essential Skills & Knowledge For Effective Call Centre Management July 21-22, 2008 Achieving Call Centre Sales Goals Date to be announced CIAC Certification Customer Relationship Management May 6-8, 2008 Leadership & Business Management July 15-17, 2008 Team Leader/Supervisor Vital People Management Skills For Team Leaders And Supervisors July 23-24, 2008; INSIGHTS EVENTS Contact Centre World 2008 Conference INSIGHTS PUBLIC SEMINARS ICMI Seminars Essential Skills & Knowledge For Effective Call Centre Management 2 Day Course July 21-22, 2008 More>> CALL CENTRE MANAGEMENT CERTIFICATION CIAC Certification Customer Relationship Management Course Begins May 6-8, 2008 Leadership & Business Management Course Begins July 15-17, 2008 The prestige of professional certification is now available for individuals in call centre management. Whether you're a senior executive responsible for setting the strategic direction for customer care across all channels of an organizations, there is a CIAC Certification designation designed specifically to prove your ability to achieve business results..... More>> INHOUSE TRAINING COURSES Competency Based Call Centre Training For Agents, Team Leaders, Supervisors & Managers Comprehensive, complete, career-spanning range of courses Interactive, engaging sessions inspire job excellence Team-building & workload sharing attributes emphasized Multimedia content includes simulations & action recordings Full course assessment and feedback to Approving Managers Successful Call Centre practitioners as instructors More>> INSIGHTS PUBLICATIONS Telephony Middle East Magazine The region's leading journal for Converging Communications information and advice offers an eclectic mix of basic Converging Communications education including reseller guidance, regional happenings, product reviews and special reports. It provides the ideal vehicle for vendors looking to establish and build their presence in the market. More>> Registered user, login here Username : Password : Dont have an account? Register here! Forgot your password? Click here!

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