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Survey Design & Data Analysis Workshops
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Team Leaders & Supervisors
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Proven Strategies, Processes &
Techniques To Help You
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| Identify Your Most Significant KPIs | |
| Produce Reliable KPI’s | |
| Consolidate & Interpret Multiple KPIs | |
| Manage Your KPI Framework | |
| Produce Meaningful Reports For Senior Management |
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CALL CENTRE MANAGEMENT CERTIFICATION
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Leadership & Business Management Course Begins
Jan 17-19, 2012
Operations Management Course Begins
April 17-19, 2012
People Management Course Begins
July 10-12, 2012
The prestige of professional certification is now available for individuals in call centre management. Whether you're a senior executive responsible for setting the strategic direction for customer care across all channels of an organizations, there is a CIAC Certification designation designed specifically to prove your ability to achieve business results.....
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Comprehensive, complete, career-spanning range of courses
Interactive, engaging sessions inspire job excellence
Team-building & workload sharing attributes emphasized
Multimedia content includes simulations & action recordings
Full course assessment and feedback to Approving Managers
Successful Call Centre practitioners as instructors
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The region's leading journal for Converging Communications information and advice offers an eclectic mix of basic Converging Communications education including reseller guidance, regional happenings, product reviews and special reports. It provides the ideal vehicle for vendors looking to establish and build their presence in the market.
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