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Middle East Call Centre Awards 2015
  


PUBLIC EVENTS
Middle East CX Conference
December 14-15, 2015 Dubai, UAE

PUBLIC SEMINARS

Management
  • Essential Planning and Operational Skills for Contact Centre Managers
    August 24-25, 2015
  • Customer Experience Management Essentials
    October 7-8, 2015
  • interaction Quality Assurance (iQA)
    October 11-13, 2015
  • Planning For Social Customer Service Excellence Masterclass
    October 26-27, 2015
  • Best Practice in Quality Monitoring and Performance Management
    October 28-29, 2015
  • Train The Call Centre Trainer
    December 16-17, 2015
  • Achieving Call Centre Sales Goals
    December 9-10, 2015
    Outsourcing
  • Contact Centre Outsourcing
    December 7-8, 2015

    Survey Design & Data Analysis Workshops
  • Survey Design Workshop
    December 13-14, 2015
  • Data Analysis Workshop
    December 15, 2015
  • Survey Design & Data Analysis Workshop
    December 13-15, 2015

    Team Leaders & Supervisors
  • Vital People Management Skills For Team Leaders And Supervisors
    August 26-27, 2015

    Roadshows
  • Contact Centre Roadshow
    November 16-17, 2015 - Riyadh, KSA
  • Contact Centre Roadshow
    November 18-19, 2015 - Doha, Qatar

    New Courses

    SIX SIGMA
  • Six Sigma Yellow Belt Training
  • Six Sigma Green Belt Training
  • Six Sigma Black Belt Training


    INSIGHTS PUBLIC EVENTS

    Middle East CX Conference
    December 14-15, 2015 - Dubai, UAE

    Middle East CX Conference

    Featuring
  • Regional, research-driven agenda - learn what is really happening in the Middle East and the mistakes you must avoid.
  • Independent, world-class CX Expert presenters - offering years of 'in-the-trenches' experience.
  • Verified, up-to-date content - program researched and compiled by recognized CX authorities and supported by the Middle East Customer Experience Executive Council (CXExCo).
  • Realistic UAE conference pricing - get maximum learning return from your precious investment.

    Middle East CX CAwards Your chance to participate in the Middle East CX Awards - a genuine, analytical and discovery-driven process that identifies real value creation and makes the Award worth winning.

    More>>

    INSIGHTS PUBLIC SEMINARS

    Essential Planning and Operational Skills for
    Contact Centre Managers

    2 Day Seminar, August 24-25, 2015

    Essential Planning and Operational Skills for Contact Centre Managers Seminar
    More>>

    Vital People Management Skills For
    Team Leaders And Supervisors

    August 26-27, 2015 - Dubai, UAE

    People Management Key Topics
  • Development of Team Goals & Relationships
  • Best Practise CSR Monitoring & Analysis
  • Coaching & Mentoring
    Techniques & Principles
  • Performance Appraisal &
    Development

    More>>

    Customer Experience Management Essentials
    October 7-8, 2015 - Dubai, UAE

    CEM An Innovative Workshop From INSIGHTS Designed To Help You :-
  • Re-assess your customer service initiatives so as to take them to the next level
  • Improve your customer advocacy ratings through increased Word of Mouth and Referrals scores
  • Develop meaningful VoC programs that quickly translate into improved results
  • Adapt value-based accounting practices that accurately reflect customer loyalty and retention rates

    More>>

    Integrated Quality Assurance (iQA)
    October 11-13, 2015 - Dubai, UAE

    Integrated Quality Assurance Key Topics
  • Understanding Customer Interaction Quality Assurance
  • Quality Assurance management
  • Implementing Quality Assurance
  • Quality Assurance in Practice
  • Maintaining and integrating Quality Assurance

    More>>

    Best Practice in Quality Monitoring and Performance Management
    October 28-29, 2015 - Dubai, UAE

    Quality Monitoring and Performance Management Over the course of a two day masterclass with industry expert Martin Hill-Wilson you will be exploring the topics included below. Each are fully explored in terms of issues and next generation options. Delegates then complete a template worksheet that allows them to plan how to introduce the changes into their service organisation.

    Key Learning Points
  • Who Defines Quality?
  • For Which Outcomes?
  • From What Inputs?
  • What Drives Quality?
  • Who Get Involved?
  • Why Get Involved?
  • How Is Quality Improved?
  • What Is Success?

    More>>

    Survey Design & Data Analysis Workshop
    December 13-15, 2015 - Dubai, UAE

    Survery Design & Data Analysis Seminar in Dubai

    A 3 day program for someone responsible for conducting or overseeing a survey research program, whether the focus is customer satisfaction, employee satisfaction, training program evaluation, customer product needs, or another area where survey research is appropriate.
    Presented by Dr. Frederick Van Bennekom
    December 13-15, 2015- Dubai, UAE

    More>>

    INHOUSE TRAINING COURSES

    Competency Based Call Centre Training For
    Agents, Team Leaders, Supervisors & Managers

  • Comprehensive, complete, career-spanning range of courses
  • Interactive, engaging sessions inspire job excellence
  • Team-building & workload sharing attributes emphasized
  • Multimedia content includes simulations & action recordings
  • Full course assessment and feedback to Approving Managers
  • Successful Call Centre practitioners as instructors

    More>>


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    Middle East Call Centre Awards 2014 Commemorative Issue
    Click Here To Download Middle East Call Centre Awards 2014 Commemorative Issue


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