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Welcome To The MECC'15 Show
Where The Region's Top Contact Centre Professionals
Meet To Learn, Network & Make Plans
For Future Development
MECC 2015
MECC 2015
MECC 2015
MECC 2015 Conference MECC 2015 Exhibition MECC 2015 Tutorials MECC 2015 Workshops Middle East Call Centre Awards
MECC 2015
MECC 2015
MECC 2015
MECC 2015
MECC 2015

CONFERENCES & EXHIBITIONS

Middle East Call Centre Conference & Exhibition
May 11-14, 2015
Dubai, UAE

PUBLIC SEMINARS

Management
  • Essential Planning and Operational Skills for Contact Centre Managers
    March 9-10, 2015
  • Interaction Customer Experience Management
    May 3-5, 2015

    Survey Design & Data Analysis Workshops
  • Survey Design Workshop
    May 12-13, 2015
  • Data Analysis Workshop
    May 14, 2015
  • Survey Design & Data Analysis Workshop
    May 12-14, 2015

    Team Leaders & Supervisors
  • Vital People Management Skills For Team Leaders And Supervisors
    March 11-12, 2015

    New Courses

    SIX SIGMA
  • Six Sigma Yellow Belt Training
  • Six Sigma Green Belt Training
  • Six Sigma Black Belt Training







    Middle East Call Centre Awards 2014 Commemorative Issue
    Click Here To Download Middle East Call Centre Awards 2014 Commemorative Issue
    INSIGHTS PUBLIC SEMINARS

    Vital People Management Skills For Team Leaders And Supervisors
    March 11-12, 2015 - Dubai, UAE

    People Management Key Topics
  • Development of Team Goals & Relationships
  • Best Practise CSR Monitoring & Analysis
  • Coaching & Mentoring
    Techniques & Principles
  • Performance Appraisal &
    Development

    More>>

    Essential Planning and Operational Skills for Contact Centre Managers
    2 Day Seminar, March 9-10, 2015

    Essential Planning and Operational Skills for Contact Centre Managers Seminar
    More>>

    Survey Design & Data Analysis Workshop
    May 12-14, 2015 - Dubai, UAE

    Survery Design & Data Analysis Seminar in Dubai
    A 3 day program for someone responsible for conducting or overseeing a survey research program, whether the focus is customer satisfaction, employee satisfaction, training program evaluation, customer product needs, or another area where survey research is appropriate.
    Presented by Dr. Frederick Van Bennekom
    May 12-14, 2015- Dubai, UAE

    More>>

    INHOUSE TRAINING COURSES

    Competency Based Call Centre Training For
    Agents, Team Leaders, Supervisors & Managers

  • Comprehensive, complete, career-spanning range of courses
  • Interactive, engaging sessions inspire job excellence
  • Team-building & workload sharing attributes emphasized
  • Multimedia content includes simulations & action recordings
  • Full course assessment and feedback to Approving Managers
  • Successful Call Centre practitioners as instructors

    More>>


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    Middle East Call Centre Awards 2014 Commemorative Issue
    Click Here To Download Middle East Call Centre Awards 2014 Commemorative Issue


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