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PUBLIC EVENTS

CONFERENCES & EXHIBITIONS

Middle East Call Centre Conference & Exhibition
May 31-June 1, 2016
Dubai, UAE

Middle East Contact Centre Strategy Summit
May 31-June 1, 2016
Dubai, UAE

Pre Conference Tutorials
May 30, 2016
  • Contact Centre Planning For Executives Workshop
  • Designing Your Next Generation Agenda For Self Service, Proactive Service And Automation

    Main Conference
    May 31-June 1, 2016
  • Middle East Contact Centre Strategy Summit

    Post Conference Workshops
    June 2, 2016
  • Designing Omni-Channel Customer Service Experiences
  • Designing An Implementing An Effective QA System
    PUBLIC SEMINARS

    Management
  • Achieving Call Centre Sales Goals

  • Essential Planning and Operational Skills for Contact Centre Managers


    Survey Design & Data Analysis Workshops
  • Survey Design Workshop
    May 29-30, 2016
  • Data Analysis Workshop
    May 31, 2016
  • Survey Design & Data Analysis Workshop
    May 29-31, 2016

    Team Leaders & Supervisors
  • Vital People Management Skills For Team Leaders And Supervisors



    New Courses

    SIX SIGMA
  • Six Sigma Yellow Belt Training
  • Six Sigma Green Belt Training
  • Six Sigma Black Belt Training





    More>>


    INSIGHTS PUBLIC SEMINARS

    Essential Planning and Operational Skills for
    Contact Centre Managers

    2 Day Seminar,

    Essential Planning and Operational Skills for Contact Centre Managers Seminar
    More>>

    Vital People Management Skills For
    Team Leaders And Supervisors

    - Dubai, UAE

    People Management Key Topics
  • Development of Team Goals & Relationships
  • Best Practise CSR Monitoring & Analysis
  • Coaching & Mentoring
    Techniques & Principles
  • Performance Appraisal &
    Development

    More>>

    Survey Design & Data Analysis Workshop
    May 29-31, 2016 - Dubai, UAE

    Survery Design & Data Analysis Seminar in Dubai
    A 3 day program for someone responsible for conducting or overseeing a survey research program, whether the focus is customer satisfaction, employee satisfaction, training program evaluation, customer product needs, or another area where survey research is appropriate.
    Presented by Dr. Frederick Van Bennekom
    May 29-31, 2016- Dubai, UAE

    More>>

    INHOUSE TRAINING COURSES

    Competency Based Call Centre Training For
    Agents, Team Leaders, Supervisors & Managers

  • Comprehensive, complete, career-spanning range of courses
  • Interactive, engaging sessions inspire job excellence
  • Team-building & workload sharing attributes emphasized
  • Multimedia content includes simulations & action recordings
  • Full course assessment and feedback to Approving Managers
  • Successful Call Centre practitioners as instructors

    More>>




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    Middle East Call Centre Awards 2015 Commemorative Issue
    Click Here To Download Middle East Call Centre Awards 2015 Commemorative Issue


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