UPCOMING SEMINARS
Roadshows
  • Contact Centre Roadshow
    Feb 12-13, 2012 - Riyadh, KSA
  • Contact Centre Roadshow
    Feb 22-23, 2012 - Doha, Qatar
    Management
  • Essential Planning and Operational Skills for Contact Centre Managers
    Jan 30-31, 2012
  • Setting & Achieving Call Centre KPIs
    Feb 20-21, 2012
  • Understanding & Deploying Call Centre Technology
    March 21-22, 2012
  • Running A Successful Assessment Centre
    March 28-29, 2012
    Survey Design & Data Analysis Workshops
  • Survey Design Workshop
    June 5-6, 2012
  • Data Analysis Workshop
    June 7, 2012
  • Survey Design & Data Analysis Workshop
    June 5-7, 2012
    Train The Trainer
  • Train The Call Centre Trainer Foundation Course
    March 19-20, 2012
    Outsourcing
  • Contact Centre Outsourcing
    June 5-6, 2012
    Team Leaders & Supervisors
  • Vital People Management Skills For Team Leaders And Supervisors
    April 25-26, 2012
    CIAC Certification
  • Leadership & Business Management
    Jan 17-19, 2012
  • Operations Management
    April 17-19, 2012
  • People Management
    July 10-12, 2012


    Click Here To Download Middle East Call Centre Awards 2011 Commemorative Issue

    Apply for Middle East Call Centre Awards 2012 Now

    CONFERENCE & EXHIBITION

    MECC 12
    More>>

    INSIGHTS PUBLIC SEMINARS

    Essential Planning and Operational Skills for Contact Centre Managers
    2 Day Seminar, Jan 30-31, 2012

    Essential Planning and Operational Skills for Contact Centre Managers Seminar
    More>>



    Setting & Achieving Call Centre KPIs
    Feb 20-21, 2012 - Dubai, UAE

    KPI Proven Strategies, Processes & Techniques To Help You

  • Identify Your Most Significant KPIs
  • Produce Reliable KPI’s
  • Consolidate & Interpret Multiple KPIs
  • Manage Your KPI Framework
  • Produce Meaningful Reports For Senior Management

    More>>


    CALL CENTRE MANAGEMENT CERTIFICATION

    CIAC Certification

    Leadership & Business Management Course Begins
    Jan 17-19, 2012

    Operations Management Course Begins
    April 17-19, 2012

    People Management Course Begins
    July 10-12, 2012


    The prestige of professional certification is now available for individuals in call centre management. Whether you're a senior executive responsible for setting the strategic direction for customer care across all channels of an organizations, there is a CIAC Certification designation designed specifically to prove your ability to achieve business results.....

    More>>




    INHOUSE TRAINING COURSES

    Competency Based Call Centre Training For
    Agents, Team Leaders, Supervisors & Managers

  • Comprehensive, complete, career-spanning range of courses
  • Interactive, engaging sessions inspire job excellence
  • Team-building & workload sharing attributes emphasized
  • Multimedia content includes simulations & action recordings
  • Full course assessment and feedback to Approving Managers
  • Successful Call Centre practitioners as instructors

    More>>


  • INSIGHTS PUBLICATIONS

    Telephony Middle East Magazine

    The region's leading journal for Converging Communications information and advice offers an eclectic mix of basic Converging Communications education including reseller guidance, regional happenings, product reviews and special reports. It provides the ideal vehicle for vendors looking to establish and build their presence in the market.

    More>>


    Congradulations To Call Centre Awards Winners



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    Click Here To Download Middle East Call Centre Awards 2011 Commemorative Issue

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