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Survey Design & Data Analysis Workshops
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A Brand New, Innovative Workshop
From INSIGHTS Designed To Help You :-
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| Re-assess your customer service initiatives so as to take them to the next level | |
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Improve your customer advocacy ratings through increased Word of Mouth and Referrals scores | |
| Develop meaningful VoC programs that quickly translate into improved results | |
| Adapt value-based accounting practices that accurately reflect customer loyalty and retention rates |
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CALL CENTRE MANAGEMENT CERTIFICATION
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Operations Management Course Begins
July 2-4, 2013
The prestige of professional certification is now available for individuals in call centre management. Whether you're a senior executive responsible for setting the strategic direction for customer care across all channels of an organizations, there is a CIAC Certification designation designed specifically to prove your ability to achieve business results.....
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Comprehensive, complete, career-spanning range of courses
Interactive, engaging sessions inspire job excellence
Team-building & workload sharing attributes emphasized
Multimedia content includes simulations & action recordings
Full course assessment and feedback to Approving Managers
Successful Call Centre practitioners as instructors
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The region's leading journal for Converging Communications information and advice offers an eclectic mix of basic Converging Communications education including reseller guidance, regional happenings, product reviews and special reports. It provides the ideal vehicle for vendors looking to establish and build their presence in the market.
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