/* Script for popup window */


Welcome To The MECC'15 Show
Where The Region's Top Contact Centre Professionals
Meet To Learn, Network & Make Plans
For Future Development
MECC 2015
MECC 2015
MECC 2015
MECC 2015

CONFERENCES & EXHIBITIONS

Middle East Call Centre Conference & Exhibition
May 11-14, 2015
Dubai, UAE

PUBLIC SEMINARS

Management
  • interaction Quality Assurance (iQA)
    Januray 27-29, 2015
  • World Class Contact Centres Masterclass
    February 10-12, 2015

    Survey Design & Data Analysis Workshops
  • Survey Design Workshop
    February 10-11, 2015
  • Data Analysis Workshop
    February 12, 2015
  • Survey Design & Data Analysis Workshop
    February 10-12, 2015



    New Courses

    SIX SIGMA
  • Six Sigma Yellow Belt Training
  • Six Sigma Green Belt Training
  • Six Sigma Black Belt Training


    CERTIFICATION

    CIAC Certification
  • Operations Management
    April 2015






    Middle East Call Centre Awards 2014 Commemorative Issue
    Click Here To Download Middle East Call Centre Awards 2014 Commemorative Issue
    INSIGHTS PUBLIC SEMINARS

    WORLD CLASS CONTACT CENTRES MASTERCLASS
    February 10-12, 2015 - Dubai, UAE

    World Class Contact Centres Key Topics
  • Introduction to CRM & The Customer Experience
  • The role of the Contact Centre
  • Contact Centre Concepts
  • Operational Dynamics of a modern Contact Centre
  • Performance Measurement & Management
  • Business Processes
  • Contact Centre Technologies and Best Practice Guidelines
  • Quality Management and Quality Assurance
  • Auditing, Assessing and Benchmarking
  • Capacity Planning
  • Outbound & Telemarketing
    More>>

    Survey Design & Data Analysis Workshop
    February 10-12, 2015 - Dubai, UAE

    Survery Design & Data Analysis Seminar in Dubai
    A 3 day program for someone responsible for conducting or overseeing a survey research program, whether the focus is customer satisfaction, employee satisfaction, training program evaluation, customer product needs, or another area where survey research is appropriate.
    Presented by Dr. Frederick Van Bennekom
    February 10-12, 2015- Dubai, UAE

    More>>

    CALL CENTRE MANAGEMENT CERTIFICATION

    CIAC Certification
    Operations Management Course Begins
    - April 2015



    The prestige of professional certification is now available for individuals in call centre management. Whether you're a senior executive responsible for setting the strategic direction for customer care across all channels of an organizations, there is a CIAC Certification designation designed specifically to prove your ability to achieve business results.....

    More>>


    INHOUSE TRAINING COURSES

    Competency Based Call Centre Training For
    Agents, Team Leaders, Supervisors & Managers

  • Comprehensive, complete, career-spanning range of courses
  • Interactive, engaging sessions inspire job excellence
  • Team-building & workload sharing attributes emphasized
  • Multimedia content includes simulations & action recordings
  • Full course assessment and feedback to Approving Managers
  • Successful Call Centre practitioners as instructors

    More>>


  • Registered user, login here

    Username :
    Password :
    Dont have an account? Register here!
    Forgot your password? Click here!

    Subscribe to
    INSIGHTS Mailing List
    Email:
    Retype Email:




    Middle East Call Centre Awards 2014 Commemorative Issue
    Click Here To Download Middle East Call Centre Awards 2014 Commemorative Issue


    Follow INSIGHTS On
    LinkedIn Twitter YouTube Google Plus Facebook



    Learn
    Events
    Public Seminars
    Conference & Exhibitions
    Annual Awards
    In-House Seminars
    Roadshows
    Training
    Agent Training
    Team Leader/Supervisor Training
    Management Training
    Customisation
    Testing
    Career Path
    In-House
    Refresher
    Train The Trainer
    e-Learning
    Franchising
    Certification
    Qualifications
    CIAC
    Study Guides
    Train The Trainer
    Associate Training Programme
    Call Centre Star Rating
    FLAGS Certification
    Outsourcing
    Public Seminars
    In-house Workshops
    Books
    Tools
    Public Speaking
    Improve
    Call Centre Audits
  • Key Performance Indicator Audit
  • Customer Experience Program Audit
  • Competency Audit
  • Congruency Audit
  • Development Audit
    Consultancy
    Managed Services
    Assessment Centre
    Sponsorship Opportunities
    Roadshows
    Marketing Services
    Call Centre Star Rating
    Associate Training Program
    Train The Call Centre Trainer
    Franchising
    Customer Middle East Portal
    Find
    Information
  • Customer Middle East Portal
  • Articles
  • News
  • White Papers
  • Press Releases
  • Call Centre Awards Souvenir Issue
    Ask The Doctor
    Call Centre Awards
  • Awards Souvenir Issue
  • Award Winners
    Tools
  • Call Centre Manager's Self Assessment
  • Call Centre Acronyms
  • Call Centre Glossary
    Recommended Books


    INSIGHTS Middle East, P.O. Box : 28794, Dubai, UAE
    Tel : 00971-4-3329211, Fax : 00971-4-3329290, Email : insights@eim.ae, Web : www.insights-me.com

    Copyright ©1998-2015 INSIGHTS LLC. All rights reserved. Reproduction in whole or in part in any form or medium without express written permission of INSIGHTS LLC. is prohibited. All brand names and product names used on these web pages are trademarks, or trade names of their respective holders.                 
    Privacy Policy