MECC 2012

Pre-Conference Tutorials
  		• Resource Planning Insights
    June 4, 2012
  		•  Preparing An In-House Contact Centre RFP
    June 4, 2012
  		•  Monitoring & Coaching Fundamentals
    June 4, 2012
    C-Level Workshop
  		• Senior Executive Workshop
    June 5, 2012
    Main Conference
  		• MECC '12 Main Conference
    June 5-6, 2012
    Outsourcing
  		• Contact Centre Outsourcing Conference
    June 5-6, 2012
    Team Leaders
  		• Team Building For Team Leaders Workshop
    June 5-6, 2012
    Agents
  		• Advanced Agent Skills Workshop
    June 5-6, 2012
    Post-Conference Workshops
  		• Implementing A Customer Advocacy System
    June 7, 2012
  		•  Preparing The Contact Centre For Social Media
    June 7, 2012
  		•  Create Insights For Performance Improvement
    June 7, 2012


    PUBLIC SEMINARS

    Survey Design & Data Analysis Workshops
  		• Survey Design Workshop
    July 8-9, 2012
  		•  Data Analysis Workshop
    July 10, 2012
  		•  Survey Design & Data Analysis Workshop
    July 8-10, 2012

    Outsourcing
  		• Contact Centre Outsourcing
    June 5-6, 2012

    CIAC Certification
  		• People Management
    July 10-12, 2012

  		•  Customer Relationship Management
    October 16-18, 2012


    Click Here To Download Middle East Call Centre Awards 2011 Commemorative Issue
    CONFERENCE & EXHIBITION

    Welcome To The MECC’12 Show
     Where The Region’s Top
    Contact Centre Professionals
    Meet To Learn, Network & Make Plans
    For Future Development

    MECC 2012 MECCO 2012
    celebrating the power of one
    MECC 2012
    MECC 2012
    MECC 2012
    MECC 2012 Main Sponsors
    Outsourcing Partner

    Avaya
    		Smart Link DOZ

    Theme Sponsor : Managed Services
    Citi
    Special Offers & Discounts *-* Separate Outsourcing Track *-* International Experts *-* Best Practice *-* Free Benchmarking *-* C-Level Workshop *-* Team Leader & Agent Options *-* Awards Dinner *-*
    Special Offers & Discounts *-* Separate Outsourcing Track *-* International Experts *-* Best Practice *-* Free Benchmarking *-* C-Level Workshop *-* Team Leader & Agent Options *-* Awards Dinner *-*
    More>>



    MECC 12


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