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PUBLIC SEMINARS

Management
  • Essential Planning and Operational Skills for Contact Centre Managers
    December 13-14, 2016
  • interaction Quality Assurance (iQA)
    Februay 18-20, 2017
  • Customer Experience Management Essentials
    Februay 21-22, 2017
  • World Class Contact Centres Masterclass
    Februay 27-28, 2017
  • Building A Flexible IVR System Workshop
    March 1-2, 2017
  • Best Practice in Quality Monitoring and Performance Management
    March 21-22, 2017
  • Intelligent Assistance & Bots Briefing
    March 23, 2017

    Survey Design & Data Analysis Workshops
  • Survey Design Workshop
    March 26-27, 2017
  • Data Analysis Workshop
    March 28, 2017
  • Survey Design & Data Analysis Workshop
    March 26-28, 2017

    Agents
  • Advanced Agent Skills Training
    January 18-19, 2017
    Team Leaders & Supervisors
  • Vital People Management Skills For Team Leaders And Supervisors
    December 11-12, 2016

    Roadshows
  • Contact Centre Roadshow
    Febrary 14-15, 2017 - Riyadh, KSA

    INSIGHTS PUBLIC SEMINARS

    Vital People Management Skills For
    Team Leaders And Supervisors

    December 11-12, 2016 - Dubai, UAE

    People Management Key Topics
  • Development of Team Goals & Relationships
  • Best Practise CSR Monitoring & Analysis
  • Coaching & Mentoring
    Techniques & Principles
  • Performance Appraisal &
    Development

    More>>

    Essential Planning and Operational Skills for
    Contact Centre Managers

    2 Day Seminar, December 13-14, 2016

    Essential Planning and Operational Skills for Contact Centre Managers Seminar
    More>>

    CALL CENTRE ROADSHOWS

    Call Centre Roadshow in Riyadh & Qatar
    Febrary 14-15, 2017- Riyadh, KSA


    interaction Quality Assurance (iQA)
    Februay 18-20, 2017 - Dubai, UAE

    Integrated Quality Assurance Key Topics
  • Understanding Customer Interaction Quality Assurance
  • Quality Assurance management
  • Implementing Quality Assurance
  • Quality Assurance in Practice
  • Maintaining and integrating Quality Assurance

    More>>

    Survey Design & Data Analysis Workshop
    March 26-28, 2017 - Dubai, UAE

    Survery Design & Data Analysis Seminar in Dubai
    A 3 day program for someone responsible for conducting or overseeing a survey research program, whether the focus is customer satisfaction, employee satisfaction, training program evaluation, customer product needs, or another area where survey research is appropriate.
    Presented by Dr. Frederick Van Bennekom
    March 26-28, 2017- Dubai, UAE

    More>>

    INHOUSE TRAINING COURSES

    Competency Based Call Centre Training For
    Agents, Team Leaders, Supervisors & Managers

  • Comprehensive, complete, career-spanning range of courses
  • Interactive, engaging sessions inspire job excellence
  • Team-building & workload sharing attributes emphasized
  • Multimedia content includes simulations & action recordings
  • Full course assessment and feedback to Approving Managers
  • Successful Call Centre practitioners as instructors

    More>>


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