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Middle East Call Centre Awards 2014
  


PUBLIC EVENTS
Developing An Award Winning Contact Centre
December 7, 2014 -
Public Sector
December 8, 2014 -
Private Sector
January 12, 2015 -
Private Sector
Dubai, UAE

PUBLIC SEMINARS
Team Leaders & Supervisors
  • Vital People Management Skills For Team Leaders And Supervisors
    December 9-10, 2014

    Management
  • Customer Experience Management Essentials
    January 13-14, 2015

    Survey Design & Data Analysis Workshops
  • Survey Design Workshop
    February 10-11, 2015
  • Data Analysis Workshop
    February 12, 2015
  • Survey Design & Data Analysis Workshop
    February 10-12, 2015


    Roadshow
  • Contact Centre Roadshow
    November 25-26, 2014 - Riyadh, KSA

    New Courses

    SIX SIGMA
  • Six Sigma Yellow Belt Training
  • Six Sigma Green Belt Training
  • Six Sigma Black Belt Training


    CERTIFICATION

    CIAC Certification
  • Leadership & Business Management
    January 20-22, 2015



    Middle East Call Centre Awards 2013 Commemorative Issue
    Click Here To Download Middle East Call Centre Awards 2013 Commemorative Issue
    Developing An Award Winning Contact Centre
    December 7, 2014 - Government Sector
    December 8, 2014 - Private Sector
    January 12, 2015 - Private Sector

    Developing An Award-winning Contact Centre
    Participate Successfully In The Region’s Longest-running (Now In It’s 10 Year) And Most Recognized Call Centre Awards Competition And Just Marvel As The Benefits Unfold

    More>>

    INSIGHTS PUBLIC SEMINARS

    Vital People Management Skills For Team Leaders And Supervisors
    December 9-10, 2014 - Dubai, UAE

    People Management Key Topics
  • Development of Team Goals & Relationships
  • Best Practise CSR Monitoring & Analysis
  • Coaching & Mentoring
    Techniques & Principles
  • Performance Appraisal &
    Development

    More>>

    Survey Design & Data Analysis Workshop
    February 10-12, 2015 - Dubai, UAE

    Survery Design & Data Analysis Seminar in Dubai
    A 3 day program for someone responsible for conducting or overseeing a survey research program, whether the focus is customer satisfaction, employee satisfaction, training program evaluation, customer product needs, or another area where survey research is appropriate.
    Presented by Dr. Frederick Van Bennekom
    February 10-12, 2015- Dubai, UAE

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    CALL CENTRE MANAGEMENT CERTIFICATION

    CIAC Certification
    Leadership & Business Management
    - January 20-22, 2015



    The prestige of professional certification is now available for individuals in call centre management. Whether you're a senior executive responsible for setting the strategic direction for customer care across all channels of an organizations, there is a CIAC Certification designation designed specifically to prove your ability to achieve business results.....

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    INHOUSE TRAINING COURSES

    Competency Based Call Centre Training For
    Agents, Team Leaders, Supervisors & Managers

  • Comprehensive, complete, career-spanning range of courses
  • Interactive, engaging sessions inspire job excellence
  • Team-building & workload sharing attributes emphasized
  • Multimedia content includes simulations & action recordings
  • Full course assessment and feedback to Approving Managers
  • Successful Call Centre practitioners as instructors

    More>>


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