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Middle East Call Centre Awards 2014
  


PUBLIC EVENTS
Developing An Award Winning Contact Centre
December 7, 2014 -
Public Sector
December 8, 2014 -
Private Sector
Dubai, UAE

PUBLIC SEMINARS
Management
  • Planning For Social Customer Service Excellence Masterclass
    October 29-30, 2014
  • Customer Experience Management Essentials
    December 9-10, 2014

    Team Leaders & Supervisors
  • Vital People Management Skills For Team Leaders And Supervisors
    December 9-10, 2014
    Survey Design & Data Analysis Workshops
  • Survey Design Workshop
    February 10-11, 2015
  • Data Analysis Workshop
    February 12, 2015
  • Survey Design & Data Analysis Workshop
    February 10-12, 2015


    Roadshow
  • Contact Centre Roadshow
    November 25-26, 2014 - Riyadh, KSA

    New Courses

    SIX SIGMA
  • Six Sigma Yellow Belt Training
  • Six Sigma Green Belt Training
  • Six Sigma Black Belt Training


    CERTIFICATION

    CIAC Certification
  • Leadership & Business Management
    January 20-22, 2015



    Middle East Call Centre Awards 2013 Commemorative Issue
    Click Here To Download Middle East Call Centre Awards 2013 Commemorative Issue
    Developing An Award Winning Contact Centre
    December 7, 2014 - Government Sector
    December 8, 2014 - Private Sector

    Developing An Award-winning Contact Centre
    Participate Successfully In The Region’s Longest-running (Now In It’s 10 Year) And Most Recognized Call Centre Awards Competition And Just Marvel As The Benefits Unfold

    More>>

    INSIGHTS PUBLIC SEMINARS

    Planning For
    Social Customer Service Excellence
    Masterclass

    The aim of the two day workshop is to generate a personalised analysis of 15 core competencies from which you can complete your social customer service strategy and roadmap

    October 29-30, 2014

    Planning For Social Customer Service Excellence Masterclass

    15 competencies provide the framework for your strategy and roadmap

    1Aligning with other customer strategies
    2Investing in the right leadership style
    3Mastering social media monitoring
    4Integrating social and existing infrastructures
    5Recruiting, training & managing social teams
    6Maintaining operational alignment
    7Analysing the right channel mix
    8Mapping social customer journeys
    9Using knowledge effectively
    10Gathering & using social customer data
    11Dealing with traffic bursts and social crises
    12Developing the right mix of metrics
    13Charting a course to having the best SLAs
    14Adapting ‘Voice of the Customer’ for social
    15Becoming fanatical about service failures

    More>>


    CALL CENTRE MANAGEMENT CERTIFICATION

    CIAC Certification

    Leadership & Business Management
    - January 20-22, 2015



    The prestige of professional certification is now available for individuals in call centre management. Whether you're a senior executive responsible for setting the strategic direction for customer care across all channels of an organizations, there is a CIAC Certification designation designed specifically to prove your ability to achieve business results.....

    More>>


    INHOUSE TRAINING COURSES

    Competency Based Call Centre Training For
    Agents, Team Leaders, Supervisors & Managers

  • Comprehensive, complete, career-spanning range of courses
  • Interactive, engaging sessions inspire job excellence
  • Team-building & workload sharing attributes emphasized
  • Multimedia content includes simulations & action recordings
  • Full course assessment and feedback to Approving Managers
  • Successful Call Centre practitioners as instructors

    More>>


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